Snip & Smash · 连锁砸塔
Snip & Smash support
Help with Snip & Smash: Rope Puzzles / 连锁砸塔.
Contact
Email wangnull@outlook.com.
For a gameplay or technical problem, please include:
- Your device model and iOS or iPadOS version
- The app version, if shown
- The level where the problem happened
- What you expected, what happened instead, and the steps needed to reproduce it
- A screenshot or short recording, if useful, with personal information removed
Do not send passwords, verification codes, full payment-card details, or unrelated personal documents.
Purchases
If a purchased unlock is missing, check that you are signed in with the Apple Account used for the purchase. Contact us with the product name and the error you see. We will never ask for your Apple Account password.
Apple handles App Store payments and refund decisions. See Apple’s purchase-restoration guidance or Apple’s refund guidance. Refund eligibility depends on Apple’s rules and applicable consumer rights.
Use the app’s purchase-restoration option with the same Apple Account used for the original purchase. The app checks verified purchase entitlements to determine access.
Ads and optional help
The first 16 levels are ad-free. Later rewarded help is voluntary. Interstitial ads require both at least three newly cleared levels and at least four minutes, and appear only at natural completion breaks. Failure and retry do not trigger an ad.
If an ad behaves unexpectedly, report the level, approximate time, and what happened. Avoid clicking unfamiliar links or sharing personal information with an advertiser to resolve a game problem.
New ad-free purchases include two new detailed hints and up to three direct demonstrations per day. Previously viewed help can be replayed freely. Eligible earlier verified purchases retain their associated help access.
Privacy questions
Use the same email address for questions about data handling. See the privacy policy.
When applicable, the app provides a privacy-choice entry point for reviewing or changing advertising choices. Availability depends on the consent platform’s requirements for your situation.